On June 7th, 2016 Securus Technologies – an A+ accredited company by the BBB and leading service provider for criminal and civil justice solutions officially announced that their release of facts, findings and report will help to reveal the integrity breaches that were perpetrated by Global Tel Link (GTL). The press release that were published on PR Newswire was the first of a set of articles that they plan to publish which will highlight the wrongdoings as well as the integrity breaches that were done by GTL.
The Chief Executive Officer of Securus Technologies – Richard A. Smith, proclaimed that he loved his company’s industry which entails serving corrections, inmates, law enforcement and all of society. As such, he proclaimed that it offended him personally as well as the entire industry that a communications provider would fall below the level of integrity that is typical with most carriers. He also proclaimed that the business sector as a whole has a mission that surpasses the whole concept of just making money. He proclaimed that it’s also to ensure that they serve their customer and that they keep their best interest at heart. As such, his company plans to release multiple issues of wrongdoings through a series of press releases. The first of which was a 17 page order which was procured when the Louisiana PSC investigated GTL. During their report, they found certain wrong doings such as the fact that, Global Tel Link:
- Programmed their telephone’s internalized locks to add 15 or 36 seconds to the total duration of each call.
- Programmed their phones to rates which were higher than those allowed under it’s rate caps.
- Billed single calls more than once.
- Artificially increased charges upon it’s customers.
They also found that as a result of their malpractice, Louisiana taxpayers were overcharged an excess of $1,243,000 by the company.
Securus on Linked In: https://www.linkedin.com/company/securus-technologies